Shipping & Delivery
lacewig.ai fulfills from China first, then from the UK once local stock is live. Processing time depends on whether the piece is in stock or made to order.
At a glance
In-stock pieces ship in 1–3 business days from China; made-to-order pieces need 5–15 business days. DHL or UPS delivers to the UK and EU in about 3–5 business days. Orders over $200 ship free.
Processing starts after payment confirmation. In-stock styles leave the warehouse in 1–3 business days. Custom and made-to-order pieces enter production and need 5–15 business days before dispatch.
We ship worldwide from China first. Once UK inventory is live, UK and EU customers are fulfilled from the UK for faster local delivery. DHL Express and UPS are the standard express carriers.
Orders with merchandise value of $200 or more ship free by standard express. Below that, shipping is calculated at checkout by destination and weight.
Eligible items can be returned within 7 days of delivery for a full refund. Items must be unused, in original packaging, and with hygiene seals intact. Full conditions are on the Returns & Exchanges page (/returns-exchanges).
Need to know
In-stock pieces ship in 1–3 business days after payment. Made-to-order pieces need 5–15 business days in production before dispatch.
Yes. We ship worldwide from China via DHL or UPS in about 3–5 business days to the UK and EU. Local UK fulfillment is planned next.
Shipping is free on orders over $200. Below that, the rate is calculated at checkout by destination and weight.
Yes. Custom and made-to-order pieces can be returned within 7 days of delivery if unused and in original condition with hygiene seals intact.
Official Contact
AI wig try-on, fit guidance, product matching, and partnership inquiries.