lacewig.ai

Returns & Exchanges

Clear Boundaries Before Purchase

A premium wig brand needs a policy that protects both shopper confidence and hygiene reality. This framework defines what must be finalized before full checkout launch.

Best for shoppers who want to understand exchanges, fit support, product condition, and policy boundaries before checkout.
Build Fit Plan
Clear Boundaries Before Purchase

Policy framework

Returns should connect to the Fit Plan.

The strongest policy ties customer support to the Fit Plan: what was recommended, what risk warnings were shown, whether stylist review was suggested, and what product condition is eligible.

  • Final return window must be confirmed with suppliers and store operations.
  • Hygiene and unused-condition boundaries must be explicit.
  • Fit Plan records can improve support decisions and reduce avoidable returns.

Before launch

This policy should be finalized only after SKU sourcing, packaging, hygiene, and supplier exchange terms are known.

  • Return window
  • Unused-condition standard
  • Exchange eligibility
  • Customer support response time

Why Fit Plan evidence matters

Fit Plan evidence makes support more objective. It can show whether the shopper had lace tone risk, coverage mismatch risk, or comfort risk before checkout.

  • Recommended product handle
  • Checklist completion
  • Risk warnings displayed
  • Stylist review requested or skipped

Need to know

Common Questions

Is the return policy final?

No. This is the operating framework. Final terms must be set after supplier and checkout setup.

Will Fit Plan data affect exchanges?

It can help support understand the purchase path, but final exchange rules must be stated clearly at checkout.

Why not promise free returns now?

Wig returns are affected by hygiene, packaging, product condition, and supplier rules. Overpromising before operations are fixed would create avoidable risk.